4R WATERWORKS
PRIVACY POLICY
4R Waterworks Inc. respects the privacy of our customers, suppliers, website visitors and other individuals whose personal information we handle in the course of our business.
LAST UPDATED: SEPTEMBER 2026
OUR COMMITMENT
How we collect, use and protect information.
This Privacy Policy describes the types of personal information 4R Waterworks Inc. may collect, why we collect it, how it may be used and disclosed, and the choices available to individuals regarding their information.
Questions about your information?
If you have a question about this Privacy Policy, information held by 4R Waterworks, or a request relating to your personal information, please contact us using the information at the bottom of this page.
01
Scope
This Privacy Policy applies to personal information collected by 4R Waterworks Inc. through our website, customer and credit applications, inquiries, quotations, orders, account administration and other business interactions.
It does not apply to information that is not considered personal information under applicable law, including certain business contact information used solely for business communications where permitted by law.
02
Information We Collect
The information we collect depends on how you interact with 4R Waterworks and may include:
- name, business name, title and business contact information;
- billing, shipping and account information;
- information submitted through quote requests, contact forms and other website forms;
- purchasing, order, delivery and customer-service information;
- information provided in connection with a commercial credit application, including information about principals, owners, directors or guarantors where applicable;
- banking, trade-reference and credit-related information where provided or authorized for credit review; and
- technical information associated with use of our website, such as browser, device, IP address and similar usage information where collected by our website or service providers.
03
How We Use Information
4R Waterworks may use information for purposes reasonably connected with our business, including to:
- respond to inquiries and requests for information;
- prepare quotations and process orders, deliveries, returns and customer requests;
- establish, administer and maintain customer accounts;
- evaluate and administer applications for commercial credit;
- communicate about products, projects, orders and account matters;
- manage customer, supplier and business relationships;
- maintain and improve our website, systems and services;
- protect our business, customers and systems against fraud, misuse and security risks; and
- comply with legal, regulatory, accounting and record-keeping requirements.
04
Credit Applications & Credit Information
05
How We Share Information
4R Waterworks may disclose information where reasonably necessary for the purposes described in this Policy, including to service providers that support our business operations, technology, payment processing, delivery, professional services, account administration or data hosting.
Information may also be disclosed to banks, credit-reference organizations, collection agencies or other parties where authorized in connection with a credit relationship, and to legal, regulatory, governmental or law-enforcement authorities where required or permitted by law.
4R Waterworks does not sell personal information to third parties for their own marketing purposes.
06
Website, Cookies & Analytics
Our website may use cookies and similar technologies that help the site operate, remember preferences, understand website usage and improve performance. Some website functionality or analytics may be provided by third-party service providers.
You may be able to control certain cookies through your browser settings. Disabling cookies may affect some website functionality.
07
Protection & Retention of Information
4R Waterworks uses reasonable administrative, technical and physical safeguards appropriate to the nature of the information in our custody or control. Access to personal information is limited to individuals and service providers who require it for legitimate business purposes.
Information is retained for as long as reasonably necessary for the purposes for which it was collected, to administer our business relationships, and to satisfy applicable legal, accounting and record-keeping requirements. No method of electronic transmission or storage can be guaranteed to be completely secure.
08
Access, Correction & Privacy Choices
Subject to applicable law, you may request access to personal information that 4R Waterworks holds about you and request correction of information that is inaccurate or incomplete.
You may also contact us with questions about the collection, use or disclosure of your information or to withdraw a consent where applicable, subject to legal or contractual restrictions and reasonable notice.
09
Third-Party Websites & Links
The 4R Waterworks website may contain links to manufacturers, standards organizations, government resources and other third-party websites. Those websites operate independently and their privacy practices are governed by their own policies. 4R Waterworks is not responsible for the privacy practices or content of third-party websites.
10
Changes to This Privacy Policy
4R Waterworks may update this Privacy Policy from time to time to reflect changes in our practices, technology, services or legal requirements. The current version will be posted on this website with the date of the latest update.
11
Contact Us
Questions, requests or concerns relating to this Privacy Policy or the handling of personal information may be directed to:
4R Waterworks Inc.
281 Applewood Crescent
Concord, Ontario L4K 4E7
Canada
For privacy inquiries, please use the contact information published on the 4R Waterworks website.
PRIVACY QUESTIONS
We're here to help.
Contact 4R Waterworks if you have a question about this Privacy Policy or how your information is handled.